What is the difference between water consumption Tiers 1, 2 and 3?

Tiers 1, 2 and 3 are the different rates charged for the amount of metered water consumed (measured by units). For all single family residential accounts, units 1 through 10 are billed at a lower rate to encourage water conservation and to minimize the rate increase impact to low water consumption customers. Units 11 through 20 are billed at a higher rate in Tier 2. Units above 21 are billed at the highest rate in Tier 3. All other accounts (apartments, multi-units and commercial accounts) are billed at a flat rate per unit consumed.

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1. When does my garbage get picked up?
2. Where is your office located?
3. May I make a PG&E payment at City Hall?
4. Why did our rates go up?
5. Who do I contact if I have questions regarding my water and sewer bill?
6. What is a reconnect fee?
7. What is the Water Service Fee?
8. How do I report a water or wastewater leak or emergency?
9. How are wastewater (sewer) rates calculated?
10. What is the difference between water consumption Tiers 1, 2 and 3?
11. How do I terminate my Utility Service Account?
12. How do I start utility services at my residence?