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1. When does my garbage get picked up?

Garbage collection is provided by Recology San Bruno. The City provides billing services on behalf of the Recology San Bruno. For detailed information regarding garbage and recycling collection, collection dates, or scheduling extra service, please contact Recology San Bruno at 650-583-8536.

2. Where is your office located?

The Utility Billing office is located in San Bruno City Hall located at:
567 El Camino Real
San Bruno, CA 94066

3. May I make a PG&E payment at City Hall?

PG&E payments are not accepted by the City of San Bruno. To find a local office, please contact PG&E directly at 800-743-5000.

4. Why did our rates go up?

We are on a 5-year rate plan, and in the 5th year of rate increases.

5. Who do I contact if I have questions regarding my water and sewer bill?

You can contact Utility Billing of the Finance Department for any questions or concerns you may have:
Utility Billing
570 Linden Avenue
San Bruno, CA 94066
Phone: 650-616-7086
Fax: 650-876-0256

6. What is a reconnect fee?

Utility services may be disconnected if you fail to pay past due charges on your utility statement. A reconnect service fee of $90 (before 2 pm) or $150 (after 2 pm) will be imposed to restore service. Any unauthorized attempt to establish service will result in a meter-tampering fine of $750 per occurrence.

For more information, please contact the Finance Department at 650-616-7086.

7. What is the Water Service Fee?

All water customers are billed a monthly service fee depending on the size of the water meter installed at the service location and a per unit charge for water consumed. You can find all rates in the Water and Wastewater Notice (PDF).

For more information, please contact the Finance Department at 650-616-7086.

8. How do I report a water or wastewater leak or emergency?

To report a water or wastewater leak or emergency, please contact the Corporation Yard at 650-616-7160.

9. How are wastewater (sewer) rates calculated?

The wastewater rates are calculated based on the average water usage between November and April. These months are used because residents generally water their lawns the least during these winter months. The average water usage between November and April is then used as the basis for wastewater charge from July through June of the following year.

View the Water and Wastewater Notice (PDF) to learn more abut the current rates, or contact the Finance Department at 650-616-7086 for more information.

10. What is the difference between water consumption Tiers 1, 2 and 3?

Tiers 1, 2 and 3 are the different rates charged for the amount of metered water consumed (measured by units). For all single family residential accounts, units 1 through 10 are billed at a lower rate to encourage water conservation and to minimize the rate increase impact to low water consumption customers. Units 11 through 20 are billed at a higher rate in Tier 2. Units above 21 are billed at the highest rate in Tier 3. All other accounts (apartments, multi-units and commercial accounts) are billed at a flat rate per unit consumed.

View the Current Rates for Water and Wastewater (PDF).

11. How do I terminate my Utility Service Account?

To terminate your Utility Service account please call 650-616-7086 and press Option 4. Office hours are Monday through Friday 8 am to 5 pm.

We will need a forwarding address to send your final closing bill. Your closing bill will not go through auto pay. Final payment can only be submitted as One-Time Payment Online or check by mail.

12. How do I start utility services at my residence?

Currently, we are accepting online applications. Please go to the Start Utility Service page. You may print out the Utility Service Application (PDF), fill it out, and fax it to 650-876-0256. Or you can bring it to the Customer Service desk during our regular business hours of 8 am to 5 pm from Monday through Friday. An initial service fee of $90, $50 of which is refundable, will be charged to new customers.

For more information, please contact the Finance Department at 650-616-7086.