How do I terminate my Utility Service Account?

To terminate your Utility Service account please call 650-616-7086 and press Option 4. Office hours are Monday through Friday 8 am to 5 pm.

We will need a forwarding address to send your final closing bill. Your closing bill will not go through auto pay. Final payment can only be submitted as One-Time Payment Online or check by mail.

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1. When does my garbage get picked up?
2. Where is your office located?
3. May I make a PG&E payment at City Hall?
4. Why did our rates go up?
5. Who do I contact if I have questions regarding my water and sewer bill?
6. What is a reconnect fee?
7. What is the Water Service Fee?
8. How do I report a water or wastewater leak or emergency?
9. How are wastewater (sewer) rates calculated?
10. What is the difference between water consumption Tiers 1, 2 and 3?
11. How do I terminate my Utility Service Account?
12. How do I start utility services at my residence?