How can I apply for the reduced rate program?

The City is aware that the proposed water rate increases will place additional financial burden on ratepayers and offers utility rate discount programs for water, sewer, and CityNet services based on income eligibility. This discount is currently set at 25% of each utility’s rates.  A link to the City’s low income utility rate discount application is available online. The application includes income criteria for program eligibility. Customers who are eligible for the discount program are encouraged to apply and must reapply each year. For questions or more information, please contact Utility Billing at (650) 616-7086.

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1. Why increase water rates?
2. When do the rates go into effect?
3. How are these rates calculated?
4. How can I apply for the reduced rate program?
5. How do we compare to other cities?
6. How can I voice my interest in this increase and/or process?
7. How can I submit a written protest on this proposed water rate increase?
8. How does the SFPUC rate increase affect San Bruno's water rates?
9. What water infrastructure projects are included in the 2023-24 budget?